Procedure request HP Demo Equipment

HP Account Manager or Partner Account Manager fills out the form and sends it to ThinInfra.
- ThinInfra examines the form for correctness:
- End customer details are mandatory!
- Effective date up to 1 week after request date, longer period no guarantee for equipment availability.
- On-Site support requires permission from HP End-User Account Manager /Business Manager.
- ThinInfra checks whether desired equipment is available and provides feedback if this is not the case.
ThinInfra creates a loan agreement between ThinInfra and the end customer.
Partner Account manager and HP End-User account manager receive the BLO in cc.
The end customer signs the Loan Agreement and Terms and Conditions and sends them back to ThinInfra.
As soon as signed Loan Agreement has been received by ThinInfra, it will be sent.
If the Loan Agreement has not been returned after three working days without notice, the agreement will be cancelled and the reserved equipment is released.
End customer receives the equipment through parcel service, partner or ThinInfra (at on-site support).
At the end of the loan period, the end customer or partner is responsible for returning the equipment to ThinInfra.
End customer will receive a confirmation by email when equipment has been returned.
- ThinInfra checks the equipment for any defects.
- In case of detected defects, the partner and end customer will be contacted.